# Frequently Asked Questions (FAQs)

# Course Management

# Q: How do I update a course thumbnail?

Ans: To update a course thumbnail:

  1. Navigate to the About section of the course.
  2. Click on the existing thumbnail.
  3. Select a new image from your files and save the changes.

# Q: Can I add quizzes to existing sections?

Ans: Yes, you can add quizzes to existing sections:

  1. Go to the Lessons section.
  2. Select the desired section where you want to add a quiz.
  3. Click on the Add Quiz button and follow the prompts.

# Q: How do I delete a course?

Ans: To delete a course:

  1. Go to the Learning Manager.
  2. Click on the course you want to delete.
  3. Select Delete Course and confirm the deletion.

# Content Organization

# Q: How do I rearrange units in a section?

Ans: To rearrange units within a section:

  1. Navigate to the Lessons section.
  2. Select the section containing the units you want to reorder.
  3. Use the drag-and-drop feature to rearrange the units in the desired order.

# Q: Can I duplicate a course or section?

Ans: Yes, you can duplicate a course or a section:

  1. Navigate to the course or section you want to copy.
  2. Click on the More Options button (three dots).
  3. Select Duplicate and choose where you want to place the copy.

# Assessments

# Q: How do I create an assessment?

Ans: To create an assessment:

  1. Navigate to the Assessments section.
  2. Click Create Assessment and choose a format (Multiple Choice, Essay, etc.).
  3. Add your questions and set the scoring rules.
  4. Save and assign the assessment.

# Q: How do I submit an assigned pitch?

Ans: Follow these steps to submit a pitch:

  1. Log in and click on My Training.
  2. Open the assigned pitch from the Pitch section.
  3. Choose to either upload a file or record a video.
  4. Review your submission and confirm.

# User Management

# Q: How do I invite new users to CircleHD?

Ans: To invite new users:

  1. Navigate to the Users section in Settings.
  2. Click on Invite Users.
  3. Enter their email addresses and select their roles.
  4. Send the invitations.

# Q: How do I reset my password?

Ans: To reset your password:

  1. Go to the Login Page and click on Forgot Password.
  2. Enter your registered email address.
  3. Follow the instructions in the email to reset your password.

# Technical Issues

# Q: What should I do if I can't access my courses?

Ans: Try the following steps:

  • Ensure you are logged into the correct account.
  • Clear your browser cache and refresh the page.
  • Check your internet connection.
  • Contact support if the issue persists.

# Q: How do I report a bug or system issue?

Ans: To report a bug:

  1. Navigate to the Support section.
  2. Click Report an Issue.
  3. Provide details of the issue, including screenshots if possible.
  4. Submit the report for review.

# Additional Help

If your question isn’t listed here, please contact our support team for assistance.